Duchess Doll LLC
Privacy
Your information stays part of your private request.
Updated September 21, 2026
Information we collect
When you submit a configuration, we receive your name, email, optional phone number, delivery address, selected options, and any notes you provide. When you separately join the preorder list, we receive your first name, email, optional phone number, model interest, consent choices, and limited campaign-source information such as UTM labels, landing path, and referring website hostname. Our hosting and security services may process technical information such as IP address, browser details, request times, and errors to operate and protect the site.
How we use it
We use order-review details to answer questions, confirm availability and delivery, prepare written order details, arrange fulfillment, provide support, prevent fraud, and meet recordkeeping obligations. Requesting an order review alone does not subscribe you to marketing. We use preorder-list details to manage launch interest, send secure-payment and availability updates, honor the preorder code, understand which campaigns bring interested visitors, and contact you through the channels you expressly select.
Website analytics and security
We use Cloudflare Web Analytics to understand page views and site performance. Its measurement beacon does not use analytics cookies or browser storage to track visitors across sites. Cloudflare also processes ordinary request data to deliver and protect the website. The preorder form uses Cloudflare Turnstile to distinguish legitimate visitors from automated abuse; Cloudflare may process technical signals such as IP address and browser characteristics for that security check.
Who receives it
Duchess Doll LLC uses service providers for hosting, email delivery, security, and payment processing. When needed for your order, relevant configuration and delivery details are shared with the manufacturer and carrier. We do not sell your personal information or publish customer profiles. When payments open, card details will be entered only on the approved payment provider's hosted page, never in our form, email, or telephone support.
Browser storage and records
The showroom uses session storage for your age confirmation and first-visit campaign attribution. The forms do not save contact, delivery, or payment details in browser local storage. Order-review submissions are delivered to our support mailbox. Preorder submissions are stored in a private lead database and also sent to our support mailbox. We generally keep preorder lead records for up to 24 months after the last interaction, unless you ask us to delete them sooner or a longer period is reasonably required for consent records, security, disputes, or law.
Telephone support
Telephone support uses an automated assistant and Twilio. We do not record calls. Spoken questions are converted to text to match approved support answers. Twilio and its speech providers process call audio and text; call records may include your number, call times, duration, routing, and technical errors. Calls may be transferred to a representative. We use short-lived, keyed caller identifiers to limit repeated calls; these do not contain your number in plain text. Please do not share sensitive information in an automated question.
Your choices
Contact support@duchessdoll.us to unsubscribe or request access, correction, or deletion of your information. If you opted into text messages, reply STOP to opt out. We may need to verify your identity and retain records required by law. Do not send government identification, card details, passwords, or medical information with a showroom request.
Privacy in delivery
Packaging, sender details, shipping labels, and payment descriptors depend on the confirmed order and service providers. We confirm available arrangements before payment; we cannot promise that a purchase will be invisible to a bank, carrier, household member, or government authority.